Faq
General Questions
Below are some general questions
What is specialty coffee?
Specialty coffee refers to coffee that has been graded 80 or higher on a 100-point scale by a certified Q grader. These coffees are grown with exceptional care in specific regions known for their superior beans, harvested at the right time, and processed meticulously to bring out the best flavors.
What’s the difference between specialty coffee and regular coffee?
Specialty coffee comes from carefully selected beans, grown under ideal conditions and processed with high standards, often highlighting the unique flavors of a particular region. Regular coffee often includes lower-quality beans, blended to create consistent flavors but lacking the complexity and depth of specialty coffee.
Why is coffee seasonal?
Coffee is an agricultural product, and its quality depends on the region’s harvest season. Different climates, rainfall, and growing conditions affect when coffee beans are harvested, meaning fresh beans from different regions are only available at certain times of the year.
Which countries produce the best coffee?
Countries like Ethiopia, Colombia, Kenya, Guatemala, and Brazil are renowned for producing high-quality coffee. Each country’s unique climate, altitude, and soil conditions contribute to the distinct flavor profiles of their coffee.
Which coffee beans are stronger, Arabica or Robusta?
Robusta beans contain more caffeine and have a stronger, more bitter taste compared to Arabica beans, which are known for their sweeter, more complex flavor with lower caffeine content.
What is espresso coffee, and how is it different?
Espresso is a concentrated coffee made by forcing hot water under pressure through finely-ground coffee. It differs from other brewing methods in its intensity, rich flavor, and crema (a foam on top of the shot).
How can I brew coffee at home?
There are various brewing methods, such as French Press, Pour-over (V60), Espresso, Moka Pot, and Cold Brew. Each method has its own process and affects the taste, strength, and body of the coffee.
Why is water temperature important in brewing coffee?
The ideal brewing temperature is between 90-96°C (195-205°F). Water that is too hot can over-extract the coffee, making it bitter, while cooler water may result in under-extracted coffee, which tastes weak or sour.
What are coffee tasting notes, and how are they determined?
Tasting notes describe the flavors detected in a coffee. They can range from fruity to chocolatey, nutty to floral. These notes are determined during the cupping process, where professional tasters assess the coffee’s aroma, flavor, acidity, body, and aftertaste.
Why is coffee acidic, and how is this taste perceived?
Acidity in coffee is considered a positive attribute, adding brightness and complexity to the flavor. It is often described with notes such as citrus, berries, or wine-like characteristics.
What brewing methods offer the best flavor?
Methods like Pour-over, Aeropress, and Espresso are known for extracting the most nuanced flavors, allowing you to experience the complexity of specialty coffee.
How does roast level affect coffee flavor?
Light roasts preserve the coffee’s original, bright flavors and acidity, while dark roasts bring out deeper, more caramelized flavors with a heavier body and more bitterness.
How should I store coffee beans?
Store coffee beans in an airtight container in a cool, dry place. Avoid exposing them to light, moisture, or air, as this will accelerate the loss of freshness.
How long do coffee beans stay fresh?
Coffee beans are best consumed within 2-4 weeks after roasting. Ground coffee, however, starts losing its flavor more quickly, typically within 1-2 weeks.
Why is grind size important?
The grind size affects the extraction rate during brewing. A finer grind extracts faster, ideal for espresso, while a coarser grind slows down extraction, perfect for methods like French Press.
What is a coffee cherry, and how are the beans obtained?
Coffee cherries are the fruit of the coffee plant. The beans are the seeds inside, which are extracted, processed, dried, and roasted to produce the coffee we drink.
How is decaf coffee made?
Decaf coffee is made by removing most of the caffeine from the beans through methods like the Swiss Water Process or carbon dioxide extraction. These processes preserve the flavor while eliminating caffeine.
What are the most common flavor profiles in coffee?
Coffee flavors range from fruity and floral to nutty and chocolatey, depending on the bean’s origin, processing, and roast. Citrus, berries, chocolate, and spice are some of the most common flavor notes.
What is single-origin coffee?
Single-origin coffee comes from a specific country, region, or even farm, offering a pure, unblended flavor that highlights the unique characteristics of that particular location.
What’s the difference between cold brew and hot brew?
Cold brew is made by steeping coffee grounds in cold water for 12-24 hours, resulting in a smoother, less acidic taste. Hot brew is made with hot water, producing a brighter, more immediate flavor.
Wholesale Questions
Below are some common questions about wholesale
What is the minimum order for wholesale coffee?
The minimum order typically starts at 5 kg, but this can be adjusted based on the specific needs of the business.
What solutions do you offer for offices with weekly coffee consumption?
We offer customized coffee subscriptions, delivery schedules, and equipment like espresso machines and grinders tailored to office environments.
How do I place a wholesale coffee order?
Orders can be placed online through our wholesale portal or by contacting our sales team directly for customized options.
Can you provide custom-branded coffee packaging for my business?
Yes, we offer private-label coffee packaging, allowing your business to serve coffee under your own brand while maintaining the quality of Heimdall Coffee.
Do you offer installation services for espresso machines and grinders?
Yes, we provide installation, setup, and regular maintenance services to ensure your coffee equipment performs at its best.
Do you offer regular delivery options for wholesale orders?
Yes, we offer weekly, bi-weekly, or custom delivery schedules to ensure your coffee supply is always fresh.
How can I serve cold brew coffee at my establishment?
We provide ready-to-drink cold brew in 0.25L and 0.7L bottles, which are ideal for cafes, restaurants, and offices.
Do you offer coffee capsule solutions for hotels?
Yes, we provide Nespresso-compatible capsules along with cold brew solutions for hotels, ensuring a premium coffee experience for your guests.
What barista training services do you offer?
We provide on-site barista training workshops, focusing on espresso techniques, milk steaming, grinder calibration, and more to ensure your staff can serve the perfect cup every time.
Do you sell or rent coffee brewing equipment?
Yes, we offer both the sale and rental of coffee brewing equipment, including espresso machines, grinders, and cold brew systems.
Subscription Questions
Below are some of are common questions about subscription
How does the coffee subscription work?
Our coffee subscription service delivers freshly roasted coffee to your door on a weekly, bi-weekly, or monthly basis. Choose your coffee type and delivery frequency, and enjoy hassle-free fresh coffee.
What coffee products can I choose in the subscription?
You can select from whole bean coffee, ground coffee, Nespresso-compatible capsules, or cold brew.
Can I change the type of coffee or brewing method in my subscription?
Yes, you can change your preferences at any time via your online account.
How do I adjust the delivery frequency of my subscription?
You can adjust the delivery frequency (weekly, bi-weekly, or monthly) through your subscription management portal.
Can I get a subscription for cold brew coffee?
Yes, cold brew is available as part of our subscription service, delivered in 0.25L or 0.7L bottles.
Can I gift a coffee subscription?
Yes, gifting a coffee subscription is simple. Choose the coffee type and duration, and we will deliver it to the recipient with a personalized message.
Can I pause or delay my subscription?
Yes, you can pause or delay your subscription by managing the settings in your online account.
Can I select different roast levels in my subscription?
Yes, you can choose between light, medium, and dark roast levels according to your taste preferences.
Are grind size options available in the subscription?
Yes, you can select the grind size based on your brewing method (e.g., French Press, Espresso, or V60).
How do I cancel my coffee subscription?
You can cancel your subscription at any time through your account.
